Refund policy

1. Return & Replacement Window

We offer a [RETURN WINDOW, e.g., 7 days] return/replacement policy from the date your order is marked as delivered by our courier partner.

If [7 days] have passed since your delivery, unfortunately, we cannot offer you a return, replacement, or refund.

2. Eligibility Criteria for Returns

To be eligible for a return or replacement:

The item must be unused, unwashed, and in the same condition that you received it.

The product must be returned in its original packaging, including all tags, labels, manuals, and accessories.

You must present a valid proof of purchase (Order ID or Invoice).

3. Damaged, Defective, or Wrong Items Received

We take extra precautions when packing your items, but in the rare event that you receive a damaged, defective, or incorrect product:

Mandatory Unboxing Video: Customers must provide a clear, unedited unboxing video starting from opening the sealed courier box/bag to showing the defective or missing item.

You must report the issue to our customer support team within 48 hours of delivery along with the unboxing video and photos.

4. Non-Returnable Items

The following items are strictly non-returnable:

Products that have been used, altered, or damaged after delivery.

Items returned without original packaging or missing tags.

Clearance, promotional, or final-sale items.

5. How to Initiate a Return

Email our support team at [EMAIL ADDRESS] with your Order ID, reason for return, and clear photos/unboxing video of the product.

Once approved, our team will schedule a reverse pickup from your delivery address via our logistics partner.

If reverse pickup is unavailable for your pin code, we will guide you on how to self-ship the product to our warehouse address.

6. Refund Process & Timelines

Inspection: Once we receive the returned package, our quality assurance team will inspect the item. We will notify you via email regarding the approval or rejection of your refund.

Mode of Refund: Approved refunds will be credited back to your original payment method (UPI, Debit/Credit Card, Net Banking). For Cash on Delivery (COD) orders, refunds will be transferred via UPI or Direct Bank Transfer (NEFT).

Processing Time: Refunds typically take [5-7 BUSINESS DAYS] to reflect in your bank account after approval.

Shipping Charges: Original shipping fees (if any) are non-refundable.

7. Order Cancellation Policy

You can cancel your order anytime before it is dispatched from our warehouse by emailing us at [EMAIL ADDRESS].

Once an order has been dispatched, it cannot be canceled. However, you may initiate a return upon receipt subject to the terms of this policy.

8. Contact Us

If you have any questions or concerns regarding returns or refunds, please reach out to us:

Store Name: MySnapCart

Support Email: [EMAIL ADDRESS]

Support Phone: [PHONE NUMBER]

Website: https://mysnapcart.in