Terms of service

Terms of Service for MySnapCart

Last Updated: October 18, 2026

Welcome to MySnapCart (accessible via mysnapcart.in). These Terms of Service ("Terms") govern your use of our website, services, and the purchase of any products from our online store. By accessing, browsing, or placing an order on MySnapCart, you agree to be bound by these Terms, our Privacy Policy, and all applicable Indian laws and regulations.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not access or use our website.

1. Account Terms

Eligibility: By using this site, you represent that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.

Account Security: If you create an account on MySnapCart, you are responsible for maintaining the confidentiality of your account credentials and password. You agree to accept responsibility for all activities that occur under your account.

Accuracy of Details: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Refusal of Service: We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion at any time.

2. Pricing and Payment

Currency & Taxes: All prices displayed on MySnapCart are listed in Indian Rupees (INR) and are inclusive of applicable GST (Goods and Services Tax) unless stated otherwise.

Price Adjustments: Prices for our products are subject to change without prior notice. We reserve the right to modify or discontinue any product or service at any time.

Payment Gateways: We accept payments via online modes including UPI, Credit Cards, Debit Cards, Net Banking, and Wallets through secure, RBI-compliant payment gateways (e.g., Razorpay/Paytm). Cash on Delivery (COD) may be available for select pin codes as specified at checkout.

Data Privacy: Payment authorization is processed directly through our secure payment gateway providers. We do not store financial credentials or sensitive payment details on our servers.

3. Product Descriptions

Visual Accuracy: We strive to ensure that product images, descriptions, specifications, and colors are displayed as accurately as possible. However, actual colors may vary slightly depending on your device's screen settings and lighting.

Stock Availability: All orders are subject to product availability. If an item becomes unavailable after an order is placed, we will notify you and issue a full refund for the unavailable item.

Typographical Errors: In the event that a product is listed at an incorrect price or with incorrect information due to a typographical or system error, we reserve the right to cancel or refuse any orders placed for that product.

4. Order Acceptance

Order Confirmation: Receipt of an automated order confirmation email or SMS does not constitute our final acceptance of your order. An order is deemed accepted only when it is dispatched and tracking details are provided.

Order Cancellation by Customer: You may request to cancel an order before it has been processed or dispatched by contacting our support team at [EMAIL ADDRESS]. Once an order has been dispatched, it cannot be canceled.

Order Cancellation by Store: We reserve the right to refuse or cancel any order for reasons including, but not limited to: product availability, errors in pricing or product descriptions, suspected fraud or unauthorized transactions, or incorrect delivery addresses.

5. Shipping and Delivery

Serviceable Pin Codes: We deliver products across serviceable locations in India using reliable courier partners.

Delivery Timelines: Estimated delivery timelines are typically [BUSINESS DAYS, e.g., 3-7 business days] depending on your delivery location. Delivery estimates are indicative and subject to delays caused by weather, logistics surges, or unforeseen events.

Shipping Fees: Applicable shipping charges will be clearly displayed during checkout before payment completion.

Failed Delivery: Courier partners will attempt delivery up to [NUMBER OF ATTEMPTS, e.g., 2 or 3] times. If the package cannot be delivered due to incorrect customer details, unreachable phone numbers, or customer unavailability, the order will be returned to us (RTO). Additional shipping charges may apply for re-dispatching returned packages.

6. Returns and Refunds

Return Window: Products may be eligible for return or replacement within [RETURN WINDOW, e.g., 7 days] of delivery only if they are received in a damaged, defective, or incorrect state.

Condition of Items: Items must be unused, unwashed, and in their original packaging with all tags, labels, and accessories intact.

Unboxing Video: To process claims for damaged or missing items, customers are required to provide a clear, unedited unboxing video recorded from start to finish.

Refund Processing: Approved refunds will be processed back to the original payment method within [BUSINESS DAYS, e.g., 5-7 business days] after the returned item is received and inspected at our warehouse.

7. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are strictly prohibited from using the site or its content:

For any unlawful, illegal, or fraudulent purpose.

To solicit others to perform or participate in any unlawful acts.

To violate any national, central, state, or local regulations, laws, or guidelines in India.

To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

To transmit viruses, malware, or any other malicious code that may affect the functionality or operation of the website.

To collect or track the personal information of others or engage in spamming, phishing, or scraping.

8. Limitation of Liability

Disclaimer: To the maximum extent permitted by applicable Indian law, MySnapCart, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising out of your use of our website or any products purchased through our platform.

Service Availability: We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

9. Governing Law (Indian Jurisdiction)

Applicable Law: These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.

Exclusive Jurisdiction: Any disputes, claims, or legal matters arising out of or in connection with these Terms or your use of MySnapCart shall be subject to the exclusive jurisdiction of the courts located in [CITY, STATE, e.g., New Delhi, Delhi], India.

10. Contact Information

Questions about the Terms of Service should be sent to us at:

Store Name: MySnapCart

Support Email: [EMAIL ADDRESS]

Business Address: [BUSINESS ADDRESS]

Phone Number: [PHONE NUMBER]

Website: https://mysnapcart.in